Privacy Policy | Blessing Busch

1. Controller

Blessing Busch
BlessingCreativeHub
c/o COCENTER
Koppoldstr. 1
86551 Aichach
Germany

2. General Privacy Statement

This Privacy Policy explains how personal data may be collected, used, stored, and protected when visitors use this website, submit a voice project quote request, send a contact message, interact with the website assistant, or use related voice acting services.

Personal data is handled carefully and only for legitimate purposes, including communication, project review, quote preparation, booking enquiries, service preparation, client support, legal compliance, and protection of rights and security.

3. Data That May Be Collected

Depending on how you use this website, the following data may be collected:

Name and contact details
Email address
Company or organisation name, if provided
Phone number, if provided
Country or location, if provided
Preferred contact method, if provided
Project type and service requirements
Script status, estimated word count, and estimated audio length
Usage channel, usage region, and licence or usage period information
Deadline, urgency, delivery format, and production preferences
Budget range, if voluntarily provided
Messages submitted through contact or quote request forms
Script details or creative brief information voluntarily provided
Technical information such as browser type, device type, and access times

4. Contact and Quote Request Forms

If you submit a contact form or voice project quote request, the information you provide is used to respond to your enquiry, review your project request, assess usage and licence requirements, prepare a suitable quote, clarify service requirements, and communicate with you about the requested service.

Submitting a quote request does not automatically create a confirmed booking, contract, production obligation, or delivery obligation. A service is only confirmed after the relevant project details, pricing, usage rights, payment terms, and delivery requirements have been reviewed and agreed.

Please do not submit highly sensitive personal data, confidential third-party information, private contracts, unpublished scripts, or private documents unless specifically requested and a secure submission method has been agreed.

5. Website Assistant

The website assistant is intended to provide general client-facing information about voice acting services, demos, quote requests, pricing factors, usage rights, and project preparation.

Please do not submit sensitive personal information, confidential contracts, private scripts, unpublished client materials, or client-sensitive information into the public website assistant. Future private studio functions may use more secure systems for file handling and project management.

6. Voice, Audio and Creative Materials

If you provide scripts, creative briefs, project descriptions, audio references, pronunciation notes, usage information, or related materials, such information is used only to assess, prepare, quote, deliver, or communicate about the requested voice acting service.

Client materials are treated with care. Any future file upload, storage, transcription, translation, or AI-assisted processing features will require appropriate security, access control, and service-specific privacy measures.

7. Legal Bases for Processing

Personal data may be processed on the basis of:

Consent, where you voluntarily provide information
Pre-contractual communication, where you request a quote or service
Contract performance, where a service is agreed
Legal obligations, where records must be retained
Legitimate interests, including website security, communication, service preparation, and service improvement

8. Data Sharing

Personal data is not sold. Data may be shared only where necessary with trusted service providers, such as website hosting providers, email services, payment processors, cloud storage providers, form delivery providers, or technical infrastructure providers.

Where external providers are used, appropriate care is taken to use reputable services and to limit data sharing to what is necessary.

9. Payments

If payment systems such as Stripe, Revolut, PayPal, Shopify, or another payment provider are integrated, payment information will be processed by the relevant payment provider. This website does not intend to store full payment card details directly.

Public checkout links, payment links, invoices, or secure payment pages may be used after a quote, booking, or service scope has been reviewed and agreed. Payment providers may process information required for payment, receipts, fraud prevention, tax, accounting, and legal compliance.

10. Cookies and Analytics

This website may use essential cookies or local browser storage for functionality, security, preferences, or private studio access flow.

If analytics, marketing pixels, or third-party tracking tools are added in the future, this Privacy Policy should be updated and, where required, consent mechanisms should be implemented.

11. Local Browser Storage

Some private studio features may temporarily store information locally in the user’s browser, such as draft notes or session information. Local browser storage remains on the device/browser used and is not the same as secure cloud storage.

Private or confidential client information should not be stored in local browser storage unless appropriate security measures are implemented.

12. Data Retention

Personal data is retained only as long as necessary for communication, quote preparation, service provision, legal obligations, accounting, dispute prevention, or legitimate business purposes.

13. Data Security

Reasonable technical and organisational measures are used to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure.

As the website and studio systems develop, additional security measures may include authentication, access control, encrypted storage, secure file handling, audit logging, monitoring, and controlled backend access.

14. Your Rights

Under applicable data protection law, you may have rights to:

Request access to your personal data
Request correction of inaccurate data
Request deletion where legally possible
Object to certain processing
Request restriction of processing
Request data portability where applicable
Withdraw consent where processing is based on consent

To exercise these rights, contact: info@blessingbusch.com

15. Supervisory Authority

If you believe that your data protection rights have been violated, you may contact the relevant data protection supervisory authority.

16. Updates to This Policy

This Privacy Policy may be updated to reflect changes in services, technology, legal requirements, payment systems, AI-assisted features, contact forms, quote request forms, or security architecture.

17. Language Note

This Privacy Policy is provided in English for international accessibility. A German version may additionally be provided where required.